What services does Ancestry.com offer?
The company offers subscribers access to their genealogy database, as well as tools for organizing and presenting family information, such as a free online graphic family tree-builder. The site offers not only data on individuals, but more than 115 million facsimiles of primary documents such as census, military, and hospital records. The tools are presented in user-friendly terms. For example, search options are labeled as "search for father's family" and "search for mother's family." The site claims to have ten billion records on file. The company also offers mobile device apps.
The website is complete with a Learning Center that helps clients gather the most genealogical information possible starting from the first steps using webinars and help pages. The Learning Center is accessible without a subscription. Clients can talk to a professional “family history consultant” by calling 1-800-958-9095.
The site also offers publishing tools that allow clients to assemble genealogical information into a variety of formats through Mycanvas. Clients can fashion and purchase not only books but several gift-oriented products. One may use prepared templates or begin from scratch, and all tools are provided online.
What kinds of subscriptions does the site offer?
The company offers a selection of subscription options. One can purchase a monthly or six-month subscription, and can also choose between access to information in the US or worldwide. The "US Discovery" subscription costs US $22.95 monthly and $12.95/month for six months, and the "World Explorer" costs US $34.95 monthly and $24.95/month for six months.
What are this site's return policies?
Due to the nature of the information that the company provides, Ancestry.com expressly does not make warranties for satisfaction or quality of information. However, the company offers a satisfaction guarantee with ninety-day return policy on all software discs and DNA kits. Client-generated items bought through the company’s publishing services are not eligible for return.
What are this site's shipping policies?
Does this site have physical stores?
Ancestry.com does not have any stores, though the company has several offices in the US and Europe.
How can I reach customer service for this site?
The company is accessible toll-free by telephone from all fifty US states at 1-800-ANCESTRY (262-3787). In the UK clients may call 0800-404-9723, in Australia 1-800-251-838, in New Zealand 0-800-442-100, in Canada 1-800-958-9073, and in Sweden 020-796 080.
Clients can contact the company by e-mail by filling out a request form online. The company is also open to the public via social media.
Do they offer any help or introductory videos?
As described above, the site offers several free webinars to the public. There is a selection of webinars, tutorials and other help available to subscribers in the site’s Publish section to help clients assemble their products:
Do they offer any discounts or coupons?
The company currently offers a fourteen-day (14) risk-free trial to new clients. The site promises that clients will only be billed if they choose to move forward after the free trial is over. Clients can also purchase gift subscriptions for others.